General

• Does Toggl have a meaning? Or did you just make it up?
  Well, Toggl comes from the word "toggle" which is an apparatus to turn something on and off... kind of like the red button we use to track time. We dropped the "e" on the word "toggle" to make it shorter and a bit more fun.
• Toggl is free? There must be a catch, right?
  Basic functionality is free and always will be. There are some Premium features added for folks that need some additional functionality and these features have a small charge. More on Premium below.
• How can I join Toggl?
  Anybody can easily join Toggl. Just click here or use the Sign Up Now link on the main page.
• What browsers are supported?
  Toggl runs fine with Mozilla Firefox 1.5 and up, Internet Explorer 6 and 7. We are working on Opera and Safari support at the moment.
• Do you have an API?
  Yes, we do, at www.toggl.com/doc/api.
• Is my data safe?
  Yes. Read this entry in our blog.
• What languages does Toggl support? How can I change them?
  You can currently use Toggl in English, Estonian, German and Spanish. You can change your language under My settings.
• I'd like to use Toggl in my native language, but it isn't on the list. Can I help?
  Of course, we welcome any and all help from our users. If you want to help translate Toggl into your language, just let us know through the Feedback page and we will contact you ASAP.
• There is no email or phone number posted on the web site... so what if I have a problem?
  Toggl encourages its users to utilize the "Give us Feedback" link in the application. We will try to respond to feedback within 1 business day. We also have a blog with more information about Toggl's features and updates.
• Could I login with my e-mail address?
  You can use both your username and your e-mail address to login to Toggl.
• Can I change my username?
  No, currently you can't change your existing account's username. If you still really, really want to, you can delete your current user's e-mail address and create a new user.
• I don't like keeping my browser open all the time.
  The good news is, you don't have to. You can start your timer, close the browser and when you log back on, the time will still be running as if nothing happened.
• What happened to the "export to pdf option"?
  Actually nothing happened, there seemed to be no point in doubling the printout and PDF exports as they looked exactly the same. So now you can get the PDF by clicking on the printer icon.

Toggl Premium

• What exactly is Toggl Premium and what do I get out of it?
  Toggl Premium is an advanced version of Toggl with all the functionality of free Toggl and some extras for your workspace. Premium subscription applies to the workspace, not the user account. Currently Premium workspaces have these features:
  • hourly billable rates in reports
  • your own logo instead of Toggl's
  • predesigned reports
  • privileged customer service
• Are there any new features coming to Toggl Premium?
  Yes, definitely. We're constantly working on improving both the free and Premium version of Toggl. We've got several cool ideas for the next version already.
• How much does Toggl Premium cost?
  Premium subscription costs $5 per month until September 1st, 2007. After that the subscription fee will be $19 per month for one workspace.
• What's your pricing policy?
  Toggl Premium costs the same for all workspaces (not user accounts) and the subscription fee is charged once a month per workspace, not per user or project. We don't charge you extra for any number of users or projects your workspace has and all users in your workspace get to enjoy the Premium benefits.

Managing workspaces and projects

• Can I delete users?
  No, you can't delete them. But what's just as good, you can remove them from your workspace so they won't have access to it anymore. Works just as well as deleting.
• What about user permissions?
  Toggl has three user levels: workspace manager, project manager and your ordinary user. There can be several of each.
  
  Workspace manager - can change workspace properties, can change and view data for projects they are not members of.
  Project manager - can change and view project data on projects they are members of.
  
  Standard users - can change and view their own data and general data on the projects they are members of.
• If I am the administrator of a workspace and I want to leave it, but there are team members who are still using the workspace, can I still leave?
  You may not leave a workspace if you are the administrator and there are others still using the workspace. However, you can change the administrator of the workspace to one of the remaining team members, and then you may leave.
• Can I archive my completed projects?
  Under project details you can click on the Close project button which marks the project inactive and hides it from the project list. You can view it when clicking the Show inactive projects link on the top right corner of project list view. Under project details you can also open the project again if necessary.
• How do I manage projects with subprojects or clearly defined development stages?
  The best solution is to create a different project for each subproject so you can analyse the use of time per subproject and per user (if necessary). You can assemble a different team for each project and keep an eye on how they are doing. In the reports you can filter the results by project or by user or both.

Tracking time

• Can I edit the time?
  No problem. You can just click on the time of the task to edit it. Check out the step-by-step tutorial in our blog.
• Can I enter time in some other format besides HH:MM:SS while editing it?
  Yes, there are actually quite many other options. For example instead of 01:30:00 you can enter simply 1,5 or 1,5h for that, 1:30 does the trick too. 90 or 90m or 90 min also means the same. But be careful, because while 2,0 means 2 hours, just 2 means 2 minutes. 120s or 120 sec is automatically counted as 2 minutes and so is 0:2. When entering time, you can use both . and , as decimal symbols.
• I'd like to change time on a closed task. How can I do that?
  You can do that if you locate the task in a report and click on its description. The Edit task window will then open where you can change the task details, like time, date or even project.
• How can I track time worked offline?
  For that you can simply create a new task and set it's time and date manually by clicking on either one of them.
• Help! I tracked time on a wrong project.
  Don't worry, you can change the project from the Edit task window. To open that, find the task in the report and click on its description.
• Why should I close my tasks?
  The best way to use Toggl's time tracking is to divide your bigger tasks into smaller ones that you can track and complete independently. If the task is very time consuming but cannot be divided into smaller parts, you can create a new task with the same name each day and close it in the evening. That way you'll be able to keep track of how much time was spent on that task on a daily basis. You can also read the how-to in our blog.
• I completed my task but I can't see it in the report.
  Reports show tasks organizing them by their start date. If you started a task last week and closed it today, then it will be visible in last week's report.
• If I am timing a task and then move to another workspace and start a new project, will the timer automatically stop running?
  No. It will continue running until you stop it, or until you start timing a new task. The reason is that this function provides the possibility of timing a task that involves creating new projects or new workspaces.
• Could I close a task in just one click instead of having to confirm it always?
  You can set your preference under My settings whether or not Toggl will ask for confirmation on closing a task.
• Can I track time on several tasks at once?
  No, you can actively track time on only one task at a time. However, you can have many tasks open at the same time and switch tracking time between them as often as necessary.

Reports

• How can I filter my reports?
  Toggl has some built-in filters you can use to view reports for certain time periods (such as today, yesterday, this week, last week etc), but you can also set the period manually using the date fields or calendar buttons. Then there are filters for viewing general user or project statistics for a given period as well as weekly views for both. There is also the custom filter described below.
• How does the custom filter work?
  In the text field you can enter words or parts of words that apply to the usernames, users' full names, clients' and projects' names. You can exclude results if you add a "-" sign in front of a word.
• Who can view the reports?
  By default, only people in the project member list and workspace managers can see your project reports. However, if you have set the project visible to everyone in the workspace (in project details), then everyone will be able to see the reports also.
• I completed my task today but it shows a different day in the report!
  Reports show tasks organizing them by their start date, not completion date. If you started a task yesterday, the time spent on it will be shown on yesterday's report even though you completed it today.