{"id":15585,"date":"2017-10-26T00:00:00","date_gmt":"2017-10-26T00:00:00","guid":{"rendered":"http:\/\/blog.toggl.com\/10-customers-tech-support-knows\/"},"modified":"2024-06-17T04:05:53","modified_gmt":"2024-06-17T04:05:53","slug":"10-customers-tech-support-knows","status":"publish","type":"post","link":"https:\/\/toggl.com\/blog\/10-customers-tech-support-knows","title":{"rendered":"10 Customers Every Tech Support Agent Knows [Comic]"},"content":{"rendered":"

Here at Toggl, we love our support team. While being able to provide great support to awesome customers can be incredibly\u00a0fulfilling, the job can get a little redundant. No matter where you work, you\u2019ll likely encounter these 10 customers and their questions.<\/p>\n

\"support-questions\"<\/p>\n

This comic was created by James Chapman and the Toggl Team \u2013 the people behind the\u00a0world\u2019s no. 1-time tracking app<\/a> (certified, probably).<\/p>\n

If you\u2019ve ever wondered how bad people really<\/em> are at computers, the answer\u00a0is quite bad. The\u00a0Nielsen Norman group surveyed 1\/4 of a million people between the ages of 16-65 and found that\u00a0over 50% lacked\u00a0rudimentary computer skills<\/a>.<\/p>\n

For anyone who has worked at a support desk, this probably isn\u2019t too surprising.<\/p>\n

While you can\u2019t personally educate 100,000 people, you can take steps to help people get just a little better acquainted with their future electronic overlords.<\/p>\n

Where to start? I would suggest bookmarking this site<\/a><\/strong>\u2013 it\u2019ll teach customers how to take a screenshot on any device. Both yours and your customer\u2019s lives just\u00a0got a\u00a0little bit easier.<\/p>\n

Neato! What else have you guys done?<\/h1>\n

Other than creating a pretty cool time tracker<\/a>, we\u2019ve\u00a0also done a comic\u00a0explaining tech jobs with a simple lightbulb<\/a>.<\/p>\n

Or another epic piece about\u00a0how to save the princess using different programming languages.<\/a><\/p>\n

You may also enjoy\u00a0The Unicorn Startup Simulator<\/a>\u00a0\u2013 a highly realistic, deeply immoral\u00a0game about life in the gritty startup scene of Silicon Valley.<\/p>\n

We\u2019ll also keep doing these comics, so like us on\u00a0Facebook<\/a>\u00a0or follow us on\u00a0Twitter<\/a>\u00a0if you want these hot pieces\u00a0of comic art delivered right to the place you waste all your time anyway!<\/p>\n

If you have any ideas for the next one, or if you think our\u00a0support comic is missing something, drop a line where it says \u201cComments\u201d.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Here at Toggl, we love our support team. While being able to provide great support to awesome customers can be incredibly\u00a0fulfilling, the job can get…<\/p>\n","protected":false},"author":308,"featured_media":31373,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[857],"tags":[],"class_list":["post-15585","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-creative"],"acf":[],"yoast_head":"\n10 Customers Every Tech Support Agent Knows [Comic]<\/title>\n<meta name=\"description\" content=\"If you work in customer support, chances are you'll encounter these 10 customers and their questions eventually. 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