{"id":26017,"date":"2021-03-23T06:51:16","date_gmt":"2021-03-23T06:51:16","guid":{"rendered":"https:\/\/toggl.com\/blog\/?p=26017"},"modified":"2024-06-15T07:41:28","modified_gmt":"2024-06-15T07:41:28","slug":"team-communication-tools","status":"publish","type":"post","link":"https:\/\/toggl.com\/blog\/team-communication-tools","title":{"rendered":"11 Must-have Team Communication Tools For Remote Businesses (2021)"},"content":{"rendered":"\n<p>Today, 97.6 percent of employees want to work from home. As a result, communication becomes the <a href=\"https:\/\/buffer.com\/2021-state-of-remote-work\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">biggest challenge<\/a> for teams. Using the right set of team communication tools can help overcome this challenge.&nbsp;<\/p>\n\n\n\n<p>In this article, you\u2019ll learn about the best communication platforms. Here&#8217;s what we&#8217;ll cover.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"#Remote-Team-Communication-Challenges\">Remote Team Communication Challenges<\/a><\/li><li><a href=\"#Types-Of-Communication-Tools\">Types of Communication Tools<\/a><\/li><li><a href=\"#Asynchronous-Team-Communication-Software\">Asynchronous Team Communication Software<\/a><ul><li><a href=\"#Project-Management-Communication-Tools\">Project Management Communication Tools<\/a><\/li><li><a href=\"#Document-Collaboration-Tools\">Document Collaboration &amp; File-Sharing Tools<\/a><\/li><li><a href=\"#Feedback-Software\">Feedback Software<\/a><\/li><li><a href=\"http:\/\/Instant-Messaging-Apps\" target=\"_blank\">Instant Messaging Apps<\/a><\/li><\/ul><\/li><li><a href=\"#Synchronous-Team-Communication-Software\">Synchronous Team Communication Software<\/a><ul><li><a href=\"#Video Communication Platforms\">Video Communication Platforms<\/a><\/li><li><a href=\"#Emergency Communication Tools\">Emergency Communication Tools<\/a><\/li><\/ul><\/li><\/ul>\n\n\n\n<p>Let\u2019s dive in:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Remote-Team-Communication-Challenges\">Remote Team Communication Challenges<\/h2>\n\n\n\n<p>While working from an office, there are many opportunities to communicate. Team meetings, water-cooler chats, coffee-breaks all make it easy to access information. Plus, you can always hop over to a colleague\u2019s cubicle.&nbsp;<\/p>\n\n\n\n<p>But, when most of your team is working from home, none of these opportunities exist. <a class=\"wpil_keyword_link\" href=\"https:\/\/toggl.com\/blog\/build-a-great-team-remotely\"   title=\"Remote team\" data-wpil-keyword-link=\"linked\">Remote team<\/a> communication needs to be more deliberate. And you have to overcome the following challenges:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"work-time-differences\">Work-Time Differences<\/h3>\n\n\n\n<p>Remote workers value flexibility. Working from home gives them the freedom to work from anywhere. At the same time, they can also schedule work around family hours and errands.&nbsp;<\/p>\n\n\n\n<p>For teams working across time zones, differences in work timings can be even more pronounced.&nbsp;<\/p>\n\n\n\n<p>As a result, you can\u2019t expect a quick response.&nbsp;<\/p>\n\n\n\n<p>Instead, work has to be planned in a way that you have all the information you need before you begin working. Or, your team will end up waiting for information, resulting in productivity loss.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"missing-contexts\">Missing Contexts<\/h3>\n\n\n\n<p>With in-office communication, you have an opportunity to pick up both verbal and non-verbal signals. Plus, it\u2019s easy to ask for access to the information you need before beginning work.&nbsp;<\/p>\n\n\n\n<p>With text-based communication, you can rarely know how your colleagues feel. Thus, emotional context is often lost in digital conversation.<\/p>\n\n\n\n<p>Remote teams need to find ways to connect emotionally with team members.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"lack-of-transparency\">Lack Of Transparency<\/h3>\n\n\n\n<p>No matter where your team works, information coagulates in department and location silos. Remote teams are even more prone to creating such information silos.<\/p>\n\n\n\n<p>When team members communicate 1:1, this information is hidden from other team members. Other team members cannot access information. Communication becomes opaque, and productivity suffers.<\/p>\n\n\n\n<p>On the other hand, when information is centralized and accessible to all team members, communication becomes transparent, and work productivity improves.<\/p>\n\n\n\n<p>When remote teams use effective communication software, they can overcome these challenges. Next, let\u2019s look at the best communication tools for remote businesses.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Types-Of-Communication-Tools\">Types Of Communication Tools<\/h2>\n\n\n\n<p>The two major types of communication tools are synchronous and asynchronous communication tools.&nbsp;<\/p>\n\n\n\n<p>Synchronous communication software is used for real-time communication. Video call and conferencing software are examples of synchronous communication platforms.&nbsp;<\/p>\n\n\n\n<p>On the other hand, asynchronous communication tools facilitate communication where you don\u2019t expect a real-time response. Email and project management communication apps are examples of asynchronous communication platforms.<\/p>\n\n\n\n<p>Communication software can also be classified depending on its use. For example, in this article, we\u2019ll look at:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Project Management Communication Software<\/li><li>Document Collaboration Tools<\/li><li>Feedback Management Software<\/li><li>Instant Messaging Apps<\/li><li>Voice &amp; Video Conferencing Tools<\/li><li>Emergency Contact Tools<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Asynchronous-Team-Communication-Software\">Asynchronous Team Communication Software<\/h2>\n\n\n\n<p>Every team, in-office or remote, needs a solid mix of synchronous and asynchronous communication.<\/p>\n\n\n\n<p>Unlike synchronous communication, asynchronous communication doesn\u2019t happen in real-time. Communicating parties aren\u2019t expecting an immediate response.&nbsp;<\/p>\n\n\n\n<p>Asynchronous communication helps deal with the challenges above. That is why a remote team mostly needs asynchronous communication.<\/p>\n\n\n\n<p>Let\u2019s look at the top asynchronous team communication software.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Project-Management-Communication-Tools\">Project Management Communication Tools<\/h3>\n\n\n\n<p>Whether you\u2019re working on a client project or building a product, <a href=\"https:\/\/toggl.com\/blog\/project-management-software\">project management tools<\/a> help you communicate and keep all project information in one place. That is why most project teams use a PM tool to communicate internally and with clients.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"1-toggl-plan\"><a href=\"https:\/\/toggl.com\/plan\/index\"><strong>#1. Toggl Plan<\/strong><\/a><\/h4>\n\n\n\n<p>Toggl Plan is a beautifully simple team planning and project management tool.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"448\" src=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2020\/09\/toggl-plan-product.jpg\" alt=\"Toggl Plan - Simple Project Management Software\" class=\"wp-image-23565\" srcset=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2020\/09\/toggl-plan-product.jpg 720w, https:\/\/toggl.com\/blog\/wp-content\/uploads\/2020\/09\/toggl-plan-product-300x187.jpg 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure>\n\n\n\n<p>With Toggl Plan, you can plan, manage, and track your projects on timelines or task boards.<\/p>\n\n\n\n<p>You can visualize what needs to be done and by when using the <a class=\"wpil_keyword_link\" href=\"https:\/\/toggl.com\/blog\/create-project-timeline\"   title=\"project timeline\" data-wpil-keyword-link=\"linked\">project timeline<\/a>. You can also share it in a read-only mode with your clients. That way, you can keep your clients up to date about what\u2019s happening in the project.<\/p>\n\n\n\n<p>Task boards make it easy to manage your team\u2019s workflows visually. Team members can communicate on tasks using task comments. Besides, they can attach files and documents to a task.<\/p>\n\n\n\n<p>Toggl Plan is available for the <strong>web, iOS, and Android platforms<\/strong>.<\/p>\n\n\n\n<p><strong>Price plans<\/strong> range from $9-$15 per user per month. You can sign up for a 14-day free trial to try out Toggl Plan\u2019s features.&nbsp;<\/p>\n\n\n\n<p><strong>Alternatives to Toggl Plan<\/strong> include <a href=\"https:\/\/trello.com\/\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">Trello<\/a> and <a href=\"https:\/\/monday.com\/\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">Monday.com<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"2-basecamp\"><a href=\"https:\/\/basecamp.com\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\"><strong>#2. Basecamp<\/strong><\/a><\/h4>\n\n\n\n<p>If you\u2019re mainly looking for team collaboration features, Basecamp could be a good choice.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"328\" src=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2020\/07\/basecamp-project-scheduling.jpg\" alt=\"Basecamp - Project Management For Remote Teams\" class=\"wp-image-21717\" srcset=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2020\/07\/basecamp-project-scheduling.jpg 720w, https:\/\/toggl.com\/blog\/wp-content\/uploads\/2020\/07\/basecamp-project-scheduling-300x137.jpg 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure>\n\n\n\n<p>With Basecamp, you can manage project tasks using simple to-do lists. You can either mark tasks as either done or not done. Team members can comment to discuss tasks.<\/p>\n\n\n\n<p>Basecamp also has a calendar feature to track critical dates in the project schedule.<\/p>\n\n\n\n<p>With Basecamp, you get message boards, team messaging, and file sharing features for team communication.<\/p>\n\n\n\n<p>Basecamp is a <strong>web-only platform <\/strong>with a <strong>single-price plan<\/strong>. It costs $99 per month for an unlimited number of users.<\/p>\n\n\n\n<p><strong>Alternatives to Basecamp<\/strong> include <a href=\"https:\/\/www.proofhub.com\/\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">ProofHub<\/a> and <a href=\"https:\/\/hitask.com\/\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">Hitask<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Document-Collaboration-Tools\">Document Collaboration &amp; File-Sharing Tools<\/h3>\n\n\n\n<p>Teams often need to work together on documents and files. As a result, document and file sharing tools have become <a href=\"https:\/\/toggl.com\/blog\/collaboration-software\">essential collaboration software<\/a>. <\/p>\n\n\n\n<p>Whether you\u2019re building a team or a project wiki, document collaboration platforms help you keep versioned copies of information accessible in one place.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"3-google-workspace\"><a href=\"https:\/\/workspace.google.com\/\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\"><strong>#3. Google Workspace<\/strong><\/a><\/h4>\n\n\n\n<p>Previously called G Suite, Google Workspace is a collection of tools that make workplace communication and collaboration easy.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"338\" src=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/02\/google-workspace.jpg\" alt=\"Google Workspace - Team Communication Tools\" class=\"wp-image-25403\" srcset=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/02\/google-workspace.jpg 720w, https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/02\/google-workspace-300x141.jpg 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure>\n\n\n\n<p>With Google Workspace, you get tools to <strong>create and edit documents, spreadsheets, and presentations<\/strong>.<\/p>\n\n\n\n<p>Your team members can edit these documents together or add comments and suggestions. Google Workspace keeps all the document versions stored securely on the cloud.<\/p>\n\n\n\n<p>You can share the documents within your team or even publicly.<\/p>\n\n\n\n<p>In addition to document collaboration, you also get instant chats, video conferencing, and email.<\/p>\n\n\n\n<p>Google Workspace is available on the <strong>web, iOS, and Android platforms<\/strong>.<\/p>\n\n\n\n<p><strong>Price Plans<\/strong> range from $6-$18 per user per month, depending on the storage space and the number of video meeting participants.<\/p>\n\n\n\n<p><strong>Alternatives to Google Workspace<\/strong> include business communication software like <a href=\"https:\/\/www.office.com\/\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">Microsoft Office 365<\/a> and <a rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.zoho.com\/docs\/office-suite.html\" target=\"_blank\">Zoho Office Suite<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"4-huddle\"><a href=\"https:\/\/www.huddle.com\/\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\"><strong>#4. Huddle<\/strong><\/a><\/h4>\n\n\n\n<p>Huddle is an enterprise-grade document collaboration platform.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"353\" src=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/01\/huddle.jpg\" alt=\"Huddle - Document Collaboration Tool\" class=\"wp-image-25065\" srcset=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/01\/huddle.jpg 720w, https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/01\/huddle-300x147.jpg 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure>\n\n\n\n<p>It provides shared workspaces where teams, partners, and clients can come together to work on text documents.<\/p>\n\n\n\n<p>Everyone has access to the latest version of the document with Huddle managing version control.&nbsp;<\/p>\n\n\n\n<p>You can send document change requests and add document-specific tasks. Plus, you can also manage the entire approval process.<\/p>\n\n\n\n<p>Huddle provides branded client portals to give your clients a consistent experience.<\/p>\n\n\n\n<p>It works on the <strong>web, iOS, and Android platforms<\/strong>.<\/p>\n\n\n\n<p><strong>Price plans<\/strong> are not available on their website. You have to request a demo to learn about their prices.&nbsp;<\/p>\n\n\n\n<p><strong>Alternatives for Huddle<\/strong> are <a href=\"https:\/\/www.pandadoc.com\/\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">Pandadoc<\/a> and <a href=\"https:\/\/www.dropbox.com\/\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">DropBox<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Feedback-Software\">Feedback Software<\/h3>\n\n\n\n<p>As discussed, one of the significant challenges in remote communication is the missing emotional context. It\u2019s hard to know how your colleagues and clients feel from just text messages.&nbsp;<\/p>\n\n\n\n<p>Feedback tools help you gauge your team\u2019s emotional state. Besides using feedback tools, you can periodically survey your team members to discover ways to improve your workflows.<\/p>\n\n\n\n<p>Feedback management software is also a useful customer communication tool. When talking to customers, please be mindful of sensitive situations. Follow these <a href=\"https:\/\/www.galacticfed.com\/blog\/communicating-during-covid-19-dos-and-donts\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">best practices to communicate with customers<\/a>. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"5-contactmonkey\"><a href=\"https:\/\/www.contactmonkey.com\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\"><strong>#5. ContactMonkey<\/strong><\/a><\/h4>\n\n\n\n<p>ContactMonkey is an internal communication tool that integrates with Gmail and Outlook.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"301\" src=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/03\/contact-monkey.jpg\" alt=\"Contact Monkey - Team Feedback Software\" class=\"wp-image-26019\" srcset=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/03\/contact-monkey.jpg 720w, https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/03\/contact-monkey-300x125.jpg 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure>\n\n\n\n<p>With ContactMonkey, you can create newsletters, collect feedback, and track email performance.<\/p>\n\n\n\n<p>There are numerous options to conduct surveys, including <a href=\"https:\/\/surveysparrow.com\/learning-centre\/free-tools\/net-promoter-score-calculator-free\/\" target=\"_blank\">NPS scores<\/a>, star ratings, emoji ratings, and thumbs up\/thumbs down.<\/p>\n\n\n\n<p>You can send surveys via newsletters. And, you can design newsletters using the template library and the email builder.<\/p>\n\n\n\n<p>Finally, you can measure the survey results and email campaign performance for an individual respondent or the entire campaign.<\/p>\n\n\n\n<p>Other than employees, ContactMonkey also has a sales tool where you can track your external emails.<\/p>\n\n\n\n<p>ContactMonkey is a <strong>web-only tool<\/strong>.&nbsp;<\/p>\n\n\n\n<p><strong>Price plans are not available<\/strong> on the website. However, you can request a quote.<\/p>\n\n\n\n<p>A comparable <strong>alternative to ContactMonkey<\/strong> is <a href=\"https:\/\/www.yesware.com\/\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">Yesware<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"6-responsly\"><a href=\"https:\/\/responsly.co\/\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\"><strong>#6. Responsly<\/strong><\/a><\/h4>\n\n\n\n<p>Responsly is a feedback tool to get inputs directly from your website\u2019s users.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"440\" src=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/03\/responsly.jpg\" alt=\"Responsly - Feedback Management Software\" class=\"wp-image-26018\" srcset=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/03\/responsly.jpg 720w, https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/03\/responsly-300x183.jpg 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure>\n\n\n\n<p>With Responsly, you can create feedback campaigns for WordPress, Shopify, Gmail, and many other platforms.&nbsp;<\/p>\n\n\n\n<p>You can accept feedback with text-based answers or even use emoji-based ratings.<\/p>\n\n\n\n<p>Responsly is a <strong>web-only tool<\/strong>.<\/p>\n\n\n\n<p>With Responsly\u2019s free plan, you can create up to 3 feedback campaigns. The <strong>paid plan<\/strong> costs $15 per month for unlimited campaigns.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Alternatives to Responsly include <a href=\"https:\/\/www.hotjar.com\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">Hotjar<\/a> and <a href=\"https:\/\/www.userzoom.com\/surveys\/\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">UserZoom<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Instant-Messaging-Apps\">Instant Messaging Apps<\/h3>\n\n\n\n<p>Instant Messaging apps are great for quick, short communication messages. Whether you want to make a brief announcement or ask a question, a chat application can help.<\/p>\n\n\n\n<p>Because chat apps are so handy, there\u2019s a tendency to overuse these tools. As a result, important information can get buried below chat messages. That is why it\u2019s best to use a chat app along with other asynchronous messaging tools.<\/p>\n\n\n\n<p>Let\u2019s look at two popular team messaging apps.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"7-slack\"><a href=\"https:\/\/slack.com\/\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\"><strong>#7. Slack<\/strong><\/a><\/h4>\n\n\n\n<p>Slack is a popular instant messaging app for teams.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"338\" src=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2020\/12\/slack.jpg\" alt=\"Slack - Instant Messaging Team Communication Tool\" class=\"wp-image-24995\" srcset=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2020\/12\/slack.jpg 720w, https:\/\/toggl.com\/blog\/wp-content\/uploads\/2020\/12\/slack-300x141.jpg 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure>\n\n\n\n<p>With Slack, you can chat 1:1 with a team colleague or start a conversation channel with many team members.<\/p>\n\n\n\n<p>Channels provide a convenient way to keep all the information about a topic or a project in one place. Along with instant messaging, you can also share files.<\/p>\n\n\n\n<p>Slack also offers face-to-face <a href=\"https:\/\/www.dialpad.com\/features\/video-call\/\" target=\"_blank\">video calls<\/a>.<\/p>\n\n\n\n<p>What makes Slack popular, though, is its many integrations. Slack can integrate with almost all project management, document collaboration, and video communication platforms.<\/p>\n\n\n\n<p>Also, using Slack&#8217;s API, teams can make their custom workflows within&nbsp; Slack.<\/p>\n\n\n\n<p>Slack is available for all platforms \u2014 <strong>Android, iOS, Windows, and Web<\/strong>.<\/p>\n\n\n\n<p><strong>Price plans<\/strong> range from $6.67-$12.50 per user per month. With the free tier, you can get access to the last 10,000 messages.<\/p>\n\n\n\n<p><strong>Slack alternatives<\/strong> include team communication software such as <a href=\"https:\/\/www.chanty.com\/\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">Chanty<\/a> and <a href=\"https:\/\/www.flock.com\/\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">Flock<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Synchronous-Team-Communication-Software\">Synchronous Team Communication Software<\/h2>\n\n\n\n<p>Even though remote teams thrive on asynchronous communication, there\u2019s no denying the value of face-to-face communication.&nbsp;<\/p>\n\n\n\n<p>Synchronous, 1:1 communication is critical to delivering complex information, sensitive topics, and meeting your team\u2019s emotional needs. Synchronous communication software is the closest you can come to mimic physical in-office communication tools.<\/p>\n\n\n\n<p>Video call software and VOIP apps are effective communication tools for synchronous communication.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Video-Communication-Platforms\">Video Communication Platforms<\/h3>\n\n\n\n<p>Whether you want to conduct a monthly 1:1 with a team member or host an all-hands meeting, video calls make face-to-face communication simple.<\/p>\n\n\n\n<p>Video communication is effective for social meetings, campfires, and other fun meetings in your virtual office. It\u2019s also effective when discussing sensitive or complex topics.&nbsp;<\/p>\n\n\n\n<p>Let\u2019s look at some video app options.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"8-microsoft-teams\"><a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-teams\/group-chat-software\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\"><strong>#8. Microsoft Teams<\/strong><\/a><\/h4>\n\n\n\n<p>Microsoft Teams is a popular video call, chat, and collaboration tool. It&#8217;s perfect for teams that already use the Office 365 suite.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"368\" src=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/02\/microsoft-teams.jpg\" alt=\"Microsoft Teams - Communication Tools\" class=\"wp-image-25405\" srcset=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/02\/microsoft-teams.jpg 720w, https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/02\/microsoft-teams-300x153.jpg 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure>\n\n\n\n<p>With Teams, you can chat with groups, share files, and collaborate on Office 365&nbsp; documents. If you\u2019re on the go, you can also reply using voice messages.<\/p>\n\n\n\n<p>Also, you can do voice and video calls with your team or conduct 1:1 meetings.<\/p>\n\n\n\n<p>You can also host virtual events such as webinars and online conferences. Using PowerPoint live, you can deliver a unified content, audience, and speaker experience.&nbsp;<\/p>\n\n\n\n<p>Microsoft Teams is available for <strong>Windows, iOS, and Android platforms<\/strong>.<\/p>\n\n\n\n<p><strong>Price Plans<\/strong> range from $5-$20 per user per month (with an annual commitment) depending on storage and the number of users. There\u2019s also a free plan available with 100 participants and 60-minute call duration limits.<\/p>\n\n\n\n<p>The closest <strong>alternative to Microsoft Teams<\/strong> is <a href=\"https:\/\/www.webex.com\/\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">Cisco Webex<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"9-zoom\"><a href=\"https:\/\/zoom.us\/\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\"><strong>#9. Zoom<\/strong><\/a><\/h4>\n\n\n\n<p>Zoom is undoubtedly the most popular video conferencing app out there.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"365\" src=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/02\/zoom.jpg\" alt=\"Zoom - Video Communication Tool\" class=\"wp-image-25404\" srcset=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/02\/zoom.jpg 720w, https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/02\/zoom-300x152.jpg 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure>\n\n\n\n<p>With Zoom, you can conduct unlimited 1:1 and group meetings.&nbsp;<\/p>\n\n\n\n<p>It comes with built-in collaboration tools for screen sharing and co-annotations. It offers filters, reactions, polls, music, and video sharing to make meetings enjoyable.<\/p>\n\n\n\n<p>You can also record meeting videos locally or on the cloud. Plus, you can generate automatic, searchable transcripts.<\/p>\n\n\n\n<p>Zoom integrates with all the calendar apps. So you can schedule Zoom meetings right from your calendar.<\/p>\n\n\n\n<p>For larger groups, Zoom allows you to split team members into Rooms. That way everyone can take part in meaningful discussions.  <\/p>\n\n\n\n<p>Besides, it also comes with add ons to host webinars and virtual events.<\/p>\n\n\n\n<p> Zoom native apps are available for the <strong>web, Windows, iOS, and Android<\/strong>. <\/p>\n\n\n\n<p><strong>Price plans<\/strong> for Zoom video calling range from $14.99-$35 per month. The free plan limits you to 100 participants and 40 minutes of meetings.<\/p>\n\n\n\n<p>Popular <strong>Zoom alternatives<\/strong> include <a rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-teams\/group-chat-software\" target=\"_blank\">Microsoft Teams<\/a>, <a rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/meet.google.com\/\" target=\"_blank\">Google Meet<\/a>, and <a rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.skype.com\/en\/\" target=\"_blank\">Skype<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"10-clipchamp\"><a rel=\"noreferrer noopener\" aria-label=\"#10. ClipChamp (opens in a new tab)\" href=\"https:\/\/clipchamp.com\/en\/video-editor\/\" target=\"_blank\">#10. ClipChamp<\/a><\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"382\" src=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/09\/clipchamp.jpg\" alt=\"\" class=\"wp-image-27553\" srcset=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/09\/clipchamp.jpg 800w, https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/09\/clipchamp-300x143.jpg 300w, https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/09\/clipchamp-768x367.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p>ClipChamp is a free online video editor. Teams can work together on video projects using ClipChamp Teams.<\/p>\n\n\n\n<p>This editor comes with a <strong>Google Chrome extension<\/strong>. So you don&#8217;t have to worry about software installation hassles.  But you can also <strong>download ClipChamps for Chrome OS, Windows, iOS devices<\/strong>.<\/p>\n\n\n\n<p>With premium plans, you also cloud sync and brand-kit features. These features ensure that your team can collaborate better and produce videos that stay congruent with the brand. <\/p>\n\n\n\n<p><strong>Price plans<\/strong> for ClipChamp start at $9 per month. Other than premium features and stock media, you also get better quality video exports in the paid plans. <\/p>\n\n\n\n<p><strong>Alternatives<\/strong> to ClipChamp include online video editors like <a href=\"https:\/\/www.veed.io\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\" aria-label=\"Veed (opens in a new tab)\">Veed<\/a> and <a href=\"https:\/\/invideo.io\/make\/online-video-editor\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\" aria-label=\"InVideo (opens in a new tab)\">InVideo<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Emergency-Communication-Tools\">Emergency Communication Tools<\/h3>\n\n\n\n<p>Sometimes asynchronous and planned synchronous communication doesn&#8217;t always serve the purpose. For example, in case of service disruption you want to immediately contact developers.<\/p>\n\n\n\n<p>In such cases, teams must decide on an emergency communication process and tool.<\/p>\n\n\n\n<p>VOIP solutions and group messaging services are examples of emergency contact tools. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"11-skype-to-phone\"><a rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.skype.com\/en\/international-calls\/\" target=\"_blank\"><strong>#11. Skype to Phone<\/strong><\/a><\/h4>\n\n\n\n<p>Skype to Phone is an affordable VOIP solution. Using this service, you can make international phone calls.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"353\" src=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/03\/skype-to-phone.jpg\" alt=\"Skype To Phone - Emergency Team Communication Tool\" class=\"wp-image-26020\" srcset=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/03\/skype-to-phone.jpg 720w, https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/03\/skype-to-phone-300x147.jpg 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure>\n\n\n\n<p>With Skype, you get phone call packages for most countries\/regions around the globe. These packages differ from country to country.<\/p>\n\n\n\n<p>Skype to Phone is available for the <strong>web, Windows, OSX, iOS, and Android platforms<\/strong>.<\/p>\n\n\n\n<p><strong>Packages range<\/strong> from $5.90-$29.50 in the USA, depending on minutes of usage.<\/p>\n\n\n\n<p><strong>Alternatives to Skype<\/strong> are <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">WhatsApp<\/a> and <a href=\"https:\/\/apps.apple.com\/us\/app\/facetime\/id1110145091\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" aria-label=\" (opens in a new tab)\">Facetime<\/a>.<\/p>\n\n\n\n<p>Note that it\u2019s critical to establish what makes up an emergency. Or you\u2019ll end up with wasted money and annoyed team members.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"final-word-on-team-communication-tools\">Final Word On Team Communication Tools<\/h2>\n\n\n\n<p>Remote team communication tools help improve team productivity.&nbsp;<\/p>\n\n\n\n<p>Asynchronous communication software helps overcome time zone differences, reduce communication overheads and improve productivity. <\/p>\n\n\n\n<p>While the majority of remote communication happens asynchronously, you cannot ignore synchronous communication. Video and voice calling tools are critical for face-to-face contact and emergencies.<\/p>\n\n\n\n<p>Your team may not need all the tools mentioned above.  Using effective communication tools and processes will help you improve your team communication.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Communication is a big challenge for remote teams. Learn about the best team communication tools for businesses to overcome remote work challenges.<\/p>\n","protected":false},"author":607,"featured_media":26022,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[967,850],"tags":[],"class_list":["post-26017","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-remote-work","category-team-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>11 Must-have Team Communication Tools For Remote Businesses (2021)<\/title>\n<meta name=\"description\" content=\"Communication is a big challenge for remote teams. Learn about the best team communication tools for businesses to overcome remote work challenges.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/toggl.com\/blog\/team-communication-tools\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"11 Must-have Team Communication Tools For Remote Businesses (2021)\" \/>\n<meta property=\"og:description\" content=\"Communication is a big challenge for remote teams. Learn about the best team communication tools for businesses to overcome remote work challenges.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/toggl.com\/blog\/team-communication-tools\" \/>\n<meta property=\"og:site_name\" content=\"Toggl Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Toggl\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-23T06:51:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-15T07:41:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/03\/team-communication-tools.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"719\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jitesh Patil\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@toggl\" \/>\n<meta name=\"twitter:site\" content=\"@toggl\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jitesh Patil\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/toggl.com\/blog\/team-communication-tools#article\",\"isPartOf\":{\"@id\":\"https:\/\/toggl.com\/blog\/team-communication-tools\"},\"author\":{\"name\":\"Jitesh Patil\",\"@id\":\"https:\/\/toggl.com\/blog\/#\/schema\/person\/1f14ae0cadc59db374eaaf4c8de016e6\"},\"headline\":\"11 Must-have Team Communication Tools For Remote Businesses (2021)\",\"datePublished\":\"2021-03-23T06:51:16+00:00\",\"dateModified\":\"2024-06-15T07:41:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/toggl.com\/blog\/team-communication-tools\"},\"wordCount\":2474,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/toggl.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/toggl.com\/blog\/team-communication-tools#primaryimage\"},\"thumbnailUrl\":\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/03\/team-communication-tools.jpg\",\"articleSection\":[\"Remote Work\",\"Team Management\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/toggl.com\/blog\/team-communication-tools\",\"url\":\"https:\/\/toggl.com\/blog\/team-communication-tools\",\"name\":\"11 Must-have Team Communication Tools For Remote Businesses (2021)\",\"isPartOf\":{\"@id\":\"https:\/\/toggl.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/toggl.com\/blog\/team-communication-tools#primaryimage\"},\"image\":{\"@id\":\"https:\/\/toggl.com\/blog\/team-communication-tools#primaryimage\"},\"thumbnailUrl\":\"https:\/\/toggl.com\/blog\/wp-content\/uploads\/2021\/03\/team-communication-tools.jpg\",\"datePublished\":\"2021-03-23T06:51:16+00:00\",\"dateModified\":\"2024-06-15T07:41:28+00:00\",\"description\":\"Communication is a big challenge for remote teams. 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