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An account manager is the main point of contact between valuable customers and your business. They ensure customers have everything they need to solve pain points and stay with your company long-term. Their primary job is to improve sales, create strong customer relationships, and boost customer satisfaction.
Our sales are thriving, but we believe they can reach even greater heights with your help. We’re seeking a motivated and talented account manager to join our sales team and enhance team performance and customer satisfaction. You will communicate with customers and ensure their needs are being met and create long-lasting relationships with key accounts. A standout candidate will be able to negotiate contracts with new accounts to ensure maximum profit and lifetime value.
- Serve as the main point of contact between the company and potential and existing customers
- Facilitate strong customer relationships and ensure long-term customer satisfaction
- Negotiate contracts and lead the sales cycle from start to finish
- Track key metrics for each account
- Prepare reports with account details for stakeholder presentations
- Communicate with stakeholders in customer companies at different levels
- Previous experience in account management roles at different seniority levels
- A university degree in business administration or a related field
- Exceptional verbal and written communication skills
- High level of organizational skills
- Strong problem-solving and negotiation skills
- Experience with CRM tools such as Hubspot, Salesforce, Zoho, and others
When should you hire an account manager?
Hire an account manager whenever your business is growing and you’re adding new customers daily. Or, hire an account manager if you notice low customer satisfaction, high churn rates, or are trying to increase revenue by getting existing customers to upgrade to more premium accounts.
How many clients should one account manager have?
It depends on your business, but typically one manager handles 4-8 accounts.
Is an account manager a stressful role?
It depends on the company. If the sales team is good, the product is high-quality, and it solves customer pain points, it should not be a stressful role.
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