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Operations managers ensure the smooth running of business processes and projects. They typically have responsibility for specific business areas, such as maintaining services and systems to provide a consistent customer experience and working environment.
We're looking for an efficient operations manager to manage our ongoing business operations. You'll need experience in coordinating business processes and will report to both departmental colleagues and senior managers. Our ideal candidate is someone with strong analytical skills to oversee day-to-day operations and operational strategy. Attention to detail and awareness of relevant data privacy and security laws are essential. You'll also need to manage operations teams, so advanced communication and negotiation skills are a must. Experience with customer service is desirable, as the project involves meeting and exceeding customer expectations.
- Maintain cost-effective business operations
- Ensure compliance with relevant laws
- Report to senior managers about operational performance and status
- Resource projects as required, securing funds and equipment to meet project goals
- Analyze project performance to enhance operational efficiency
- Control operational budgets and carry out forecasts to assist accounting teams
- Audit processes to meet critical KPIs
- Manage and mentor project colleagues
- Advanced degree in business or project management
- At least 5 years of experience in an operational management role
- Teamwork and problem-solving skills
- Evidence of leadership skills
- Strong organizational ability
- Numeracy and financial literacy, including budgetary forecasting, are desirable
What are the main responsibilities of an operations manager?
An operations manager ensures high-quality customer service or reliable system performance for other employees. They manage teams, assess system performance, monitor KPIs, and deliver regular audit reports. They also ensure processes are compliant, check costs, and suggest ways to optimize operational budgets.
What are the most important skills for an operations manager?
Good operations managers have an analytical mindset, strong organizational skills, and the ability to communicate confidently. Numeracy and spreadsheet skills are often required, along with strong teamwork abilities.
How do operations managers fit into the organization?
Operations managers report to senior business managers or executives and usually manage small project teams. At a more senior level, they may take on enterprise-wide strategic roles and assess operations across the business.
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