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A receptionist manages the front desk of a facility, serving as the face of your company and the first point of contact for visitors. Their primary tasks are administrative, but their role also carries a symbolic importance, representing the company's professionalism and welcoming atmosphere.
We are looking for a receptionist to be the face of our business and handle various administrative tasks daily. You will liaise with our customers, visitors, and internal team, ensuring smooth and efficient operations. Your main responsibilities will be to meet and greet incoming visitors and customers, collecting their information, answer phone calls on behalf of the company, and forward them to the appropriate staff members. You will also pick up and sort mail intended for the organization, distributing it to the correct departments and individual recipients.
- Answer and forward phone calls to the relevant persons
- Meet and greet customers who walk in
- Maintain the appearance of the front desk
- Schedule events, including meetings with customers and team members
- Collect, sort, and distribute mail and packages to the relevant departments and persons
- Answer any questions our guests may have
- Manage company parking, including validation services
- Provide administrative support to other departments
- Maintain office supplies and inventory
- Issue badges for visitors, maintain the logbook, and adhere to all security procedures
- High level of interpersonal and communication skills
- Strong organizational skills
- Proficiency in basic computer tasks and technology
- Excellent multitasking abilities
- Great time management skills
- High levels of professionalism
- Exceptional teamwork skills
Why hire a receptionist?
Hiring a receptionist puts a friendly face on your company and ensures a great first impression for anyone walking in.
How can I hire the best receptionist?
Define the role well and list the unique responsibilities and skills required for your company in the job description. Then, ensure you're properly vetting candidates' skills from the start. Hiring platforms like Toggl Hire offer pre-built skills assessments you can use to ensure competency. Have candidates take a skills test towards the beginning of the hiring process to immediately weed out unqualified candidates—allowing you to focus on only those with the essential skills needed to perform their job well.
What is the hardest part about the job of a receptionist?
This can be subjective, but many receptionists agree that handling a large number of calls daily is one of the most challenging aspects. It's also a tough job for those who might be more introverted and prefer little to no human interaction on a daily basis (as that's core to the job!).
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