How to Implement Skills-Based Hiring: A 
Step-by-Step Playbook

Joelle Murchison
Founder
Joelle Murchison
Founder
Joelle Murchison
Founder

The résumé was originally made for the factory floor, but we’re still using it to hire in the digital age.

Fewer people today have the traditional background of a four-year degree and a stack of five-year company tenures. Instead, there are standout candidates with online credentials, portfolio careers, and sharp skills they’ve actually worked to build, not just list on paper.

Companies that adopt skills-based hiring know exactly how to spot, attract, and scoop such talent from the labor market.

Our playbook breaks down why skills-based hiring outshines traditional methods, when to make the switch, and how to do it right — with insights from top Human Resources pros who’ve been there and done it:

Joelle Murchison
Founder and Principal of EMG, a diversity, equity, and inclusion (DEI) and leadership consulting practice
Ro Hennigan
Remote Work Pioneer, Speaker, and Fractional Head of Remote Operations at Nosana
Dajana Berisavljević
Head of People at Toggl

The tale of two approaches: skills-based hiring VS traditional methods 

Skills-based hiring is a talent acquisition approach that evaluates candidates' real-world abilities and competencies instead of using college degrees or educational credentials. It shifts attention from vague characteristics like "experience," "tenure," or "professional background" to quantifiable evaluation criteria like applied skills.

“In the past, the recruitment process looked like this: We collect and review résumés. Based on how the résumé looks, what it presents, or even the school that it lists, we decide if they’d be a good candidate. Today, we have technology that removes human instincts from that process, and it’s been both a positive and a negative change.”
— Joelle Murchison 

Unfortunately, not all technology designed to improve hiring hits the mark. For example, while popular applicant tracking systems (ATS) have accelerated candidate screening times, they’ve also introduced algorithmic bias.

“You might miss out on a candidate who didn’t word their résumé exactly to the algorithm’s liking,” adds Joelle Murchison.

That’s because traditional ATS tools struggle with nuance, like transferable skills, career pivots, or non-linear paths. They rank résumés based on keywords and penalize submissions based on formatting quirks.

Age bias example:
One candidate was rejected, then landed an interview by changing their birthdate to appear younger. They ended up suing for algorithmic bias.
In another case, an AI tool favored résumés mentioning “baseball” or “basketball,” unintentionally giving male applicants an edge.
Gender bias example:

In contrast, recruitment platforms with testing capabilities give all job candidates a fair shot. Skills-based assessments shift the focus from background to ability, letting candidates prove their value through real-world tasks rather than résumé gimmicks. It’s a more inclusive, data-driven approach that helps employers hire based on real performance potential, not assumptions.

“Our early issue was that CVs lie. We had a couple of really bad hires with really awesome CVs. We thought there had to be a better way to do this, and that’s how Toggl Hire came to life.”

— Dajana Berisavljevic

Skills-based hiring approachVS traditional methods 

Criteria
Skills-based hiring
Traditional hiring
Focus
Emphasizes skills and competencies
Prioritizes education and work experience
How talent is evaluated
Skill assessments, practical tests, and performance-based evaluations
Résumés, cover letters, and interviews
Hiring bias
Reduces unconscious bias by focusing on skills rather than background
Prone to biases based on education, work history, and personal factors
Diversity & inclusion