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Customer Support Skills Test

Assess candidates' skills essential to succeed in the Customer Support role.
General Customer Support
Customer Support Communication
15 min
4 skills
Standard difficulty
Smart test
Every test has unique questions pulled from our library

About the Customer Support skills assessment

Choose this expert-created skills assessment to evaluate Customer Support candidates' ability to:

  • resolve customer complaints effectively
  • guide users through product features
  • troubleshoot technical issues
  • handle multiple customer support channels
  • highlight problems internally with the team if necessary
  • keep track of recurring issues and escalate these to the team

See how it works

Start with a pre-built test template

Easily customize the skills you want to assess and change the number of questions included.

Customer Support skills test
question formats

Choose from multiple question formats

Pick from our library 15,000+ vetted questions. Or create your own custom test choosing from multiple question formats.

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customizable skills assessment landing page
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All test takers will appear in your pipeline view. Review their scores and move best-fit candidates along – it's as easy as drag and drop!

How are test questions created?


A subject matter expert creates a practical question


Another subject matter expert peer-reviews the question


Questions are benchmarked against candidate feedback and performance

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