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SMART TEST

Customer Support Skills Test

Assess candidates' skills essential to succeed in the Customer Support role.
General Customer Support
Customer Support Communication
PROBLEM SOLVING
TEAMWORK
15 min
4 skills
Standard difficulty
Smart test
Every test has unique questions pulled from our library

About the Customer Support skills assessment

Choose this expert-created skills assessment to evaluate Customer Support candidates' ability to:

  • resolve customer complaints effectively
  • guide users through product features
  • troubleshoot technical issues
  • handle multiple customer support channels
  • highlight problems internally with the team if necessary
  • keep track of recurring issues and escalate these to the team

See how it works

Start with a pre-built test template

Easily customize the skills you want to assess and change the number of questions included.

Customer Support skills test
question formats

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Pick from our library 15,000+ vetted questions. Or create your own custom test choosing from multiple question formats.

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customizable skills assessment landing page
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How are test questions created?

Creation

A subject matter expert creates a practical question

Review

Another subject matter expert peer-reviews the question

Performance

Questions are benchmarked against candidate feedback and performance

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