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SMART TEST

Customer Support

This skills assessment template helps you evaluate candidates' Customer Support skills, including problem-solving and general customer support know-how.
General Customer Support
Customer Support Communication
Problem Solving
Teamwork
15
min
4
skills
Standard
difficulty
Smart test
Every test has unique questions pulled from our library

About the Customer Support skills assessment

Choose this template to start screening Customer Support applicants based on their actual skills. Customize your screening test and evaluate applicants' ability to:
  • resolve customer complaints effectively
  • guide users through product features
  • troubleshoot issues and suggest solutions
  • handle multiple customer support channels
  • escalate issues internally with the wider team if necessary
  • communicate in a clear and polite manner

See Sample questions
See Sample questions

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Frequently Asked Questions

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