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SMART TEST

Customer Support

Evaluate candidates' skills essential to success in Customer Support.
General Customer Support
Customer Support Communication
Problem Solving
Teamwork
15
min
4
skills
Standard
difficulty
Smart test
Every test has unique questions pulled from our library

About the Customer Support skills assessment

Choose this template to start screening Customer Support applicants based on their actual skills. Customize your screening test and evaluate applicants' ability to:
  • resolve customer complaints effectively
  • guide users through product features
  • troubleshoot issues and suggest solutions
  • handle multiple customer support channels
  • escalate issues internally with the wider team if necessary
  • communicate in a clear and polite manner

See how it works

Start with a pre-built test template

Easily customize the skills you want to assess and change the number of questions included.

React Developer skills test
question formats

Choose from multiple question formats

Pick from our library 15,000+ vetted questions. Or create your own custom test choosing from multiple question formats.

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customizable skills assessment landing page
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Shortlist top candidates in a visual pipeline

All test takers will appear in your pipeline view. Review their scores and move best-fit candidates along – it's as easy as drag and drop!

How are test questions created?

Creation

A subject matter expert creates a practical question

Review

Another subject matter expert peer-reviews the question

Performance

Questions are benchmarked against candidate feedback and performance

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