Back
Hero background image

Customer Success Account Manager (Americas)

See all job openings
Share this job

Customer Success Account Manager (Americas)

Share this job

The Role

We are looking for a Customer Success Account Manager in North or South America to create long-term, trusting relationships with our customers. The starting salary for this position is $57,000 annually and you can work remotely from anywhere in North & South America.

Customer Success Account Manager will oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new upselling opportunities. CS Account Manager follows their customers during their whole life cycle - supporting them during onboarding, helping with day-to-day queries, managing renewals and upselling.

The position involves one-on-one conversations with key business executives and stakeholders, as well as conducting trainings for larger audiences. You're expected to monitor your customer's activity levels to spot early signs of churning and take action to prevent that. In this role, you will liaise with cross-functional internal teams (including Customer Service, Sales and Product Development departments) to improve the entire customer experience.

This position may require occasional travel. If you prefer the proactive, data-driven approach; are empathetic and always ready to go the extra mile for your customers; have a flair for client communication and understand consumer behavior, we’d like to meet you!

Responsibilities

  • Serve as the lead point of contact for all customer account management matters during the whole customer life cycle
  • Build and maintain strong, long-lasting client relationships
  • Create custom onboarding materials; conduct live trainings
  • Develop new business with existing clients and/or identify areas of improvement
  • Forecast and track key activity metrics to prevent and avoid churn
  • Collaborate with sales team to identify and grow opportunities within territory
  • Collaborate with the product team to make sure customer requests are heard
  • Collaborate with the marketing team to assure two way communication
  • Assist with challenging client requests or issue escalations as needed
  • Negotiate contracts and close agreements in case of upselling or renewals

About the Team

We are a global team of 100+ awesome people working from over 40 countries around the globe. We hire globally, you work locally—in the heart of London, a beach outside of São Paulo, or a quiet village near Florence, the choice is yours. Every few months we travel to meet up somewhere in the world and spend some quality time together. We place a huge amount of trust in our people, and we measure the outcomes rather than the work itself. Our values fuel our results.

About You

Requirements

  • You have proven work experience as an Account Manager, Customer Success Manager or relevant customer facing role ideally in a Saas company
  • High level of written and verbal communication skills
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple accounts at a time, while maintaining sharp attention to detail and always being punctual
  • Excellent listening, negotiation and presentation abilities
  • Being self-motivated and independent, as you'll be working in a fully remote setting
  • You're based in North or South America.

Benefits

  • 24 days of paid time off a year, plus your local holidays
  • In-person meetups for team-building (expenses covered)
  • 4-6 weeks paid sabbatical (depending on the tenure of the employee)
  • Laptop and a €2,000 budget to set up your home office
  • Reimbursement for co-working space membership or internet service at home
  • €4,000 contribution for training, workshops, and conferences
  • Health (physical and mental) budget of 2,000€ per year
  • Support for buying tools you need for doing your best work (even eyeglasses if you need a new pair)

Oh snap, you missed it! This position is no longer available.

See other openings

Work on a product that matters to millions

Companies that use Toggl Track: Amazon, Finnair, Uber, Netflix, Stanford University, Coca Cola, The Mom Project, ACLU, HEY.com, Microsoft, LinkedIn
3D Illustration of a hand doing the OK sign

Our Recruitment Process

Join our remote team in four simple steps

Megaphone jumping and emitting sound
Megaphone emitting sound
Megaphone emitting sound

The Inside Scoop

A sneak peek behind the scenes - from our living rooms to epic meetups around the world

Toggl Culture and Values blog post

What Can You Expect from Working at Toggl?

Every successful startup has a “secret sauce” – ours is our people

Working at Toggl as a frontend developer

A Day in the Life of a Toggl Frontend Developer

Working for Toggl is even better than what I expected

Toggl remote staff workspaces

Where We Work

Our remote staff shares their workspaces - from cafés to living rooms, and beyond!

Toggl Global

Discover all three Toggl tools:

Effortless time trackingBeautifully simple work planningIntelligent candidate-screening
© 2022 Toggl. All rights reserved.