You will join our Customer Support team to help us make sure all our customers can get the most out of their experience of Toggl Track. The starting salary for this position is €36,000 annually and you can work remotely from anywhere in North & South America.
As part of our Customer Support team you will answer questions submitted by Toggl Track users so they can get the most of the service. You will also provide feedback about the service to our Product and Engineering teams, as well as submit bug reports when necessary.
We are a global team of 100+ awesome people working from over 40 countries around the globe. We hire globally, you work locally—in the heart of London, a beach outside of São Paulo, or a quiet village near Florence, the choice is yours. Every few months we travel to meet up somewhere in the world and spend some quality time together. We place a huge amount of trust in our people, and we measure the outcomes rather than the work itself. Our values fuel our results.
You will succeed in this role if you know what excellent customer support looks like and you are willing to go the extra mile for your customers.You should be excellent at written English communication as well as act as the middle man between the users and Product and Engineering teams.
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