Hero background image

Customer Support Agent

See all job openings
Share this job

Customer Support Agent

Share this job

Oh snap, you missed it! This position is no longer available.

See other openings

The Role

You will join our Customer Support team to help us make sure all our customers can get the most out of their experience of Toggl Track. The starting salary for this position is €36,000 annually and you can work remotely from anywhere in North & South America.

As part of our Customer Support team you will answer questions submitted by Toggl Track users so they can get the most of the service. You will also provide feedback about the service to our Product and Engineering teams, as well as submit bug reports when necessary.

About the Team

We are a global team of 100+ awesome people working from over 40 countries around the globe. We hire globally, you work locally—in the heart of London, a beach outside of São Paulo, or a quiet village near Florence, the choice is yours. Every few months we travel to meet up somewhere in the world and spend some quality time together. We place a huge amount of trust in our people, and we measure the outcomes rather than the work itself. Our values fuel our results.

About You

You will succeed in this role if you know what excellent customer support looks like and you are willing to go the extra mile for your customers.You should be excellent at written English communication as well as act as the middle man between the users and Product and Engineering teams.

Responsibilities

  • Responding to customer enquires over chat and email.
  • Helping to improve the update the Toggl Track Knowledge Base.
  • Working with other teams to make sure customer issues are resolved in a timely manner.
  • Communicating feedback from customers to the Product team.
  • Keep yourself up-to-date with the ins and outs of all Toggl Track.

Requirements:

  • Self-motivated and independent, you love working in a fully remote setting.
  • Based in North or South America.
  • Previous experience in a customer facing role, ideally in a Saas company.
  • Excellent communication skills in English, both spoken and written. Any other languages is a plus.
  • You know what outstanding customer support looks like and you're ready to go the extra mile.
  • Tech-savvy; you are able to identify the root of the problem on your own before escalating it to a dev team.

Benefits

  • 24 days of paid time off a year, plus your local holidays
  • In-person meetups for team-building (expenses covered)
  • 4-6 weeks paid sabbatical (depending on the tenure of the employee)
  • Laptop and a €2,000 budget to set up your home office
  • Reimbursement for co-working space membership or internet service at home
  • €4,000 contribution for training, workshops, and conferences
  • Health (physical and mental) budget of 2,000€ per year
  • Support for buying tools you need for doing your best work (even eyeglasses if you need a new pair)

Work on a product that matters to millions

Companies that use Toggl Track: Amazon, Finnair, Uber, Netflix, Stanford University, Coca Cola, The Mom Project, ACLU, HEY.com, Microsoft, LinkedIn
3D Illustration of a hand doing the OK sign

Our Recruitment Process

Join our remote team in four simple steps

Megaphone jumping and emitting sound
Megaphone emitting sound
Megaphone emitting sound

The Inside Scoop

A sneak peek behind the scenes - from our living rooms to epic meetups around the world

Toggl Culture and Values blog post

What Can You Expect from Working at Toggl?

Every successful startup has a “secret sauce” – ours is our people

Working at Toggl as a frontend developer

A Day in the Life of a Toggl Frontend Developer

Working for Toggl is even better than what I expected

Toggl remote staff workspaces

Where We Work

Our remote staff shares their workspaces - from cafés to living rooms, and beyond!

Toggl Global

Discover all three Toggl tools:

Effortless time trackingBeautifully simple work planningIntelligent candidate-screening
© 2022 Toggl. All rights reserved.