Category
Factors
Operational efficiency
  • % of billable vs non-billable hours
  • Time wasted on admin
  • Clear vs. chaotic workflows
Resource management
  • Resource utilization rate
  • Over-servicing low-margin clients
  • Poor capacity planning
Client mix
  • Acquisition costs
  • Retention rates
  • Per client profitability
Pricing strategy
  • Price structure
  • Billing accuracy
  • Discount strategy
Project management
  • Scope management
  • Resource allocation
  • Project budgeting
Talent management
  • Time-to-hire
  • Employee turnover
  • Team productivity
Tech stack
  • Degree of process automation
  • Data analytics adoption rate
  • Client reporting automation
Market dynamics
  • Regulatory changes
  • Tax rate hikes
  • New competitors