Sales & Customer Success Lead

Toggl Hire is looking for a hands-on, strategic leader to oversee Sales, Customer Success, and Support as we transition to the next stage of growth.

The basic processes and team structure are already in place, but there’s enormous potential to optimize, innovate, and elevate our efforts across these functions.

The salary for this position is €70,000 annually and we are committed to reviewing salaries every year based on company and individual performance.

You can work from anywhere in Europe.

About the team

We are a global team of 130+ working from over 40 countries around the globe. We hire globally, you work locally — in the heart of London, a beach outside of Rio de Janeiro, or a quiet village near Florence, the choice is yours. Every few months we travel to meet up somewhere in the world and spend some quality time together. We place a huge amount of trust in our people, and we measure the outcomes rather than the work itself. Our values fuel our results.

The role

This is an exciting opportunity for someone ready to step up and leverage their experience to refine and scale our customer-facing functions, including Sales, Customer Success, and Support frameworks.

Your mission is to build and execute a growth plan that integrates different approaches, such as product-led growth (PLG), inbound and outbound sales, and cross-selling with our other Toggl products.

You’ll manage a small team of two, working to enhance our impact while collaborating closely with Product, Marketing, and other teams across our suite of products.

As a key stakeholder, your insights and leadership will play a key role in shaping how we target and convert customers, grow revenue, and solidify our position in the market.

Your Main Responsibilities Will Be:

Sales:

• Refine and optimize the sales pipeline, ensuring efficiency at every stage, from lead generation to closing.
• Work with Marketing to align on go-to-market strategies, testing messaging and refining our positioning.
• Personally manage key deals while mentoring your team to handle the rest.
• Explore new opportunities to grow revenue, from upsells to account expansion strategies, to achieve 30%+ YoY growth.

Customer Success (CS):

• Enhance our onboarding process, ensuring customers achieve early wins and ongoing value.
• Proactively build relationships with customers to reduce churn and identify growth opportunities.
• Develop customer health metrics and a plan to continuously improve them.
• Create scalable processes and playbooks to elevate our team’s efficiency and impact.

Collaboration Across Teams:

• Be the “voice of the customer” for Product, helping prioritize customer-centric roadmap initiatives.
• Partner with Marketing to refine messaging and campaigns based on customer insights.
• Work across other products in the suite to identify cross-selling or upselling opportunities.

Team Leadership:

• Support and develop your small team, guiding them to excel in Sales, CS, and Support roles.
• Identify areas where the team can grow—both in skillsets and numbers—to prepare for scaling.
• Act as both a strategist and a hands-on contributor, setting an example for the team.

Does this sound like you?

We’re looking for a results-driven professional with at least 5 years of sales-focused, customer-facing experience in B2B SaaS. The ideal candidate has a strong track record of closing deals, improving customer retention, and scaling processes. They are a strategic thinker with excellent communication skills, adept at collaboration while balancing big-picture goals with daily execution.

Must-Have Experience:

• 3–5 years in a sales, customer success, or customer-facing role, within a B2B SaaS environment.
• Proven ability to close deals, drive customer retention, and enhance satisfaction.
• Experience refining and scaling customer-facing processes.
• Excellent interpersonal and communication skills for engaging with customers and cross-functional teams.
• Strategic thinker with the ability to manage day-to-day execution as needed.

Nice-to-Have Experience:

• Exposure to achieving PMF and driving growth in a scaling SaaS environment.
• Familiarity with CRM tools, CS platforms, and support ticketing systems.
• Prior experience in a team-lead role, balancing leadership and hands-on contribution.

You’ll Thrive If:

• You’re energized by improving what’s already working and identifying areas of untapped potential.
• You’re motivated to grow a small team and scale processes for a more significant business impact.
• You enjoy collaborating cross-functionally to build a great product and excellent customer experience.

Benefits

• Freedom to choose when and how much you work—we only measure results
• 24 days of paid time off a year, plus your local holidays
• Unlimited sick leave
• In-person meetups for team-building (expenses covered)
• 4-6 weeks paid sabbatical (depending on tenure)
• Laptop budget up to 2,500€ and it renews every 3 years
• €2,000 budget to set up your home office and an additional €300 every year after 3 years of tenure
• €3,000 per year for co-working space membership and/or internet service at home
• €4,000 per year contribution to use for training, workshops, and conferences
• €2,400 per year contribution for any equipment or services to improve and/or maintain your physical and mental health
• Support for buying tools you need for doing your best work (even eyeglasses if you need a new pair)