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We are looking for a Support Agent to join our Customer Support team and assist Toggl Track and Toggl Plan users daily. The starting salary for this role is €36,000 annually. You can work from any of the UTC 0-5 timezones.
We are a global team of 130+ awesome people working from over 40 countries around the globe. We hire globally, you work locally — in the heart of London, a beach outside of São Paulo, or a quiet village near Florence, the choice is yours. Every few months we travel to meet up somewhere in the world and spend some quality time together. We place a huge amount of trust in our people, and we measure the outcomes rather than the work itself. Our values fuel our results.
Wonder if you'll fit in?Learn more about our culture
As part of our Customer Support team, you will answer questions submitted by Toggl Track and Toggl Plan users so they can get the most out of the service. You will also provide feedback to our Product and Engineering teams and submit bug reports when necessary.
You will succeed in this role if you’re curious about how things work and are willing to go the extra mile for Toggl customers. You must possess excellent writing and interpersonal skills to maintain a good relationship with both our users and other Togglers. This is because Support has a lot of internal contact within Toggl, especially with the Product, Revenue and Engineering departments.
Your main responsibilities will be: