The Role

We are looking for a passionate Community Manager to join our team. If you are a tech-savvy professional, experienced in social media, community building, and promotional events, we want to meet you. The salary for this position is €45,000 annually. You can work from anywhere in the world.

• Design and implement social media and community strategy to align with business goals across various networks (Twitter, Facebook, Instagram, LinkedIn, owned channels, etc.)
• Perform research on current benchmark trends and audience preferences
• Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos, and news) Plan and oversee the creation of design assets for social media accounts (e.g. Facebook timeline cover, profile pictures, etc.)
• Suggest and implement new features to develop brand awareness, like promotions and competitions
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, Product, and Sales teams to ensure brand consistency and to stay updated on new products and features
• Nurture relationships with customers, potential customers, industry professionals, and journalists
• Prepare weekly and monthly reports on key metrics and ROI

About You

• Proven hands-on experience with social media and community management for brands
• Experience working with B2B SaaS brands
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, etc.)
• Excellent (copy)writing and communication skills
• Ability to identify and track relevant community metrics
• Ability to interpret website traffic and online customer engagement metric