Community Manager

The Role

We are looking for a passionate Community Manager to join our team. If you are a tech-savvy professional, experienced in social media, community building, and promotional events, we want to meet you. The salary for this position is €45,000 annually. You can work from anywhere in the world.

• Design and implement social media and community strategy to align with business goals across various networks (Twitter, Facebook, Instagram, LinkedIn, owned channels, etc.)
• Perform research on current benchmark trends and audience preferences
• Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos, and news)
• Plan and oversee the creation of design assets for social media accounts (e.g. Facebook timeline cover, profile pictures, etc.)
• Suggest and implement new features to develop brand awareness, like promotions and competitions
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, Product, and Sales teams to ensure brand consistency and to stay updated on new products and features
• Nurture relationships with customers, potential customers, industry professionals, and journalists
• Prepare weekly and monthly reports on key metrics and ROI

About the Team

We are a global team of 100+ awesome people working from over 40 countries around the globe. We hire globally, you work locally—in the heart of London, a beach outside of São Paulo, or a quiet village near Florence, the choice is yours. Every few months we travel to meet up somewhere in the world and spend some quality time together. We place a huge amount of trust in our people, and we measure the outcomes rather than the work itself. Our values fuel our results.

About You

• Proven hands-on experience with social media and community management for brands
• Experience working with B2B SaaS brands
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, etc.)
• Excellent (copy)writing and communication skills
• Ability to identify and track relevant community metrics
• Ability to interpret website traffic and online customer engagement metric

Benefits

• Freedom to choose when and how much you work—we only measure results
• 24 days of paid time off a year, plus your local holidays
• In-person meetups for team-building (expenses covered)
• 4-6 weeks paid sabbatical (depending on tenure)
• Laptop budget up to 2,500€ and it renews every 3 years
• €2,000 budget to set up your home office and an additional €300 every year after 3 years of tenure
• €250 per month for co-working space membership and/or internet service at home
• €4,000 per year contribution to use for training, workshops, and conferences
• €2,000 per year contribution for any equipment or services to improve and/or maintain your physical and mental health
• Support for buying tools you need for doing your best work (even eyeglasses if you need a new pair)