Harvey Esquire Used Toggl Track To Automate Their Time Tracking And Recapture 25% of Their Billable Hours

Challenges

“Our lifeblood is the billable hour,” said Chris Harvey. To try to keep track of every billable moment, they used a competitive time tracking product targeted for the legal industry.

But, their solution wasn’t really working. They saw losses in billable time as they scrambled to keep up with the fast pace of frequently-changing schedules and client demands. The admin of time tracking was laborious.

They also weren’t synching information properly across other systems they used like Gmail, Google Calendar, and Trello. They would lose minutes here or there in the chaos of the workday. Soon, those minutes accumulated into significant chunks of lost or unbilled time.

“The legal industry in general faces a problem - they struggle to find an accurate solution to time-billing. Lawyers typically round-up in 6-minute increments, which led to a lot of inaccurate billing over time,” Harvey told us.

Harvey Esquired needed a simpler, faster way to accurately capture time spent on each case. They needed a way to confidently get billable information to clients, without guessing or undercutting their hard work.

Toggl Track is wickedly easy to use. Having graphs and Summaries vs. Detailed Time is the most brilliant feature of the platform. It's magical.

Chris Harvey, CEO and Managing Partner, Harvey Esquire

Solution

“Toggl Track keeps our industry honest,” Harvey said. Harvey Esquire decided to implement Toggl Track Business across their entire organization. As soon as they did, they rapidly saw improvements in the ease of time tracking and reporting.

The rounding functionality, which can be turned off or on at will, gave them the flexibility they needed to ensure that every minute was accounted for (and later, included in invoices).

Toggl Track fully integrated with the systems and processes they already had in place, like Trello and Google Calendar. With minimal disruption, Harvey Esquire began to recuperate their lost time, and dive into the larger patterns of how they were allocating time and resources.

“Toggl Track is the closest thing to automatic time-capture and beautiful reporting. It’s wickedly easy to use,” Harvey said. “Having graphs and summaries vs detailed time is the most brilliant feature of the platform. It's magical.”

By implementing Toggl Track, Harvey Esquire found the freedom to move to a different billing structure, since they can now easily calculate profits and losses from each project or client.

With Toggl Track fully integrated into Harvey Esquire’s other tools, they’ve been able to capture an additional 25% of their billable hours that would otherwise be lost or unbilled.