How Toggl Helped a 400+ Software Company Save Hours with a Custom Report

Getting your large team to track their time and make the most out of the data definitely requires more than a one-size-fits-all approach.

That’s why we introduced Toggl Custom Solutions — a service from our Customer Success Engineering team that builds needed customizations for your team. Services include bulk actions, custom reports, and data processing services.

Let’s explore how Toggl Custom Solutions helped a software development company Netguru save hours of manual work for its 400+ employees every month by delivering a custom report — all within a week.

Netguru’s finance team uses reports with employees assigned tasks in Salesforce when handling settlements. They need project and employee IDs to combine this report with the detailed hourly report from Toggl Track, calculating how many hours were worked on specific projects and ensuring all hours were marked in Toggl Track.

For Joanna Burkiciak, a Tax Relief and Subsidy Specialist at Netguru, the process was cumbersome.

“Many times during the month, we needed to download a detailed hourly report from Toggl Track for a specific period. Then, we needed to download a JSON report with the rest of the essential data, unpack the compressed data, and manually combine these reports into one spreadsheet,” she explained.

“This process involved several team members and was very time-consuming. Additionally, it was prone to delays — sometimes it would take 24 hours to receive the JSON reports, which risked delaying our company settlements.”

To avoid manual work, Netguru needed to automate its processes based on Toggl Track data. The end goal was to allow the company’s finance team to get information from a single report. Here, the team would choose a specific period (day, week, month, or more) and include columns such as User, Project, Task, Tag, Billable, Description, Start date, Start time, End date, End time, Duration, User ID, and Project ID.

To make it happen, Netguru turned to Toggl Custom Solutions.

Within a week, Toggl Custom Solutions provided access to an internal tool that exports custom reports using the Toggl Track API.

Here is what the process looked like:

• Step one: The company’s IT Manager shared the Toggl Custom Solutions article internally to discuss. This allowed the company to identify the broader potential of what they could do with Toggl Custom Solutions, even for stakeholders who are not active Toggl Track users.

• Step two: The Finance department saw the potential for a custom report to fix its issues with manual data collection.

• Step three: After defining its requirements for a custom report, Netguru’s Finance department discussed possibilities with the Toggl Custom Solutions team. Clearly defining problems and providing an outline of the desired outcome, including a sample document illustrating the expected output, was crucial in delivering the needed report in a short time.

• Step four: Within a week, Toggl Custom Solutions engineers provided access to an internal tool that enabled the export of the needed report.

“The report turned out to be very helpful and is exactly what we need. Our work will be significantly improved.”

— Joanna Burkiciak, Tax Specialist at Netguru

Get your team onboard — share this information about Toggl Custom Solutions with different departments in your company and brainstorm where Toggl Custom Solutions can drive value.

If your team agrees on a need to use Toggl Custom Solutions, prepare an answer to the three questions below and reach out to your Customer Success Manager to get things rolling:

1. Are there limitations or gaps in Toggl products’ current functionalities that hinder your business processes or are potential success opportunities?
2. Among these limitations or opportunities, which ones have the most significant impact on your operations and need immediate attention?
3. Considering these critical issues, what are the simplest custom solutions or enhancements you envision that could effectively address them?

Once we go through your needs and determine what’s possible — our team will take it from there!

The Toggl Custom Solutions team collaborates with you to design and build customizations that integrate seamlessly into your workflows.

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