Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known issue management, customer experience management, trouble ticketing, help desk and automated routing.
Deskpro helps users to manage their user bases from a central dashboard, view and audit logs on administrative interactions within the help desk, customize the user portal and mention other agents in ticket notes. Users can also generate reports based on agent actions across specific dates, delete agents from the help desk, set access permissions for complaint tickets and use the solution’s RESTful API to transfer data to and from an external source.
Additionally, Deskpro features call recording, call queues, department email accounts, portal templates, multi-lingual live chat and split messages. The solution can either be deployed on-premise or hosted in the cloud and offers services on a monthly or annual subscription basis.
Payment required?: No
Uses: Toggl Track's Public API v9
Deskpro is a community-built integration, and is neither endorsed nor tested by Toggl. Toggl does not assume responsibility or liability for any issues caused by the use of these products. As always, we recommend being diligent in evaluating the tool, determining fit according to your needs, and ensuring the tool is compliant with the laws and legal requirements of your business.