About
Over the last 20 years, NETCONOMY has helped companies transform into market leaders through digital channels. Their team consists of 500+ employees across Europe, working remotely or in hybrid setups. NETCONOMY focuses on customer experience and digital commerce and provides services ranging from digital strategy consulting to building and optimizing digital platforms.
At NETCONOMY, time tracking is pivotal for the team’s operations. It enhances the management of projects and tasks, ensuring a clear understanding of resource distribution. The insights derived from the time tracking process and its data are critical for the continuous improvement and optimization of workflows. Without access to time tracking data, such advancements would be unfeasible.
Results with Toggl Track
- Handling a large amount of data: Toggl Track can manage the large volumes of data NETCONOMY needs to process daily. Using Toggl Track’s API integration, the company has 200 projects and 40,000 tasks running, which exceeds what other solutions could handle.
- API Integration enables crucial optimizations: Toggl offers comprehensive API support, ensuring seamless operations for NETCONOMY to integrate various systems and maintain their operational flow.
- 100% of time tracking adoption in the team: Toggl Track’s intuitive interface makes it easier for employees to adapt and track time effectively.
“Toggl was able to handle a large amount of data while offering the smoothest UX experience.”
— M. Schantl, Head of Systems Engineers Core IT
Challenges
Before Toggl Track, NETCONOMY used a single system for project management and time tracking. Yet, this approach led to significant operational challenges. The system struggled with synchronizing tasks from various sources into one platform, and the process was ineffective and unsustainable. Additionally, the volume of timebookings was not possible within the old system.
NETCONOMY recognized it needed a more comprehensive way to handle time tracking that its project management platform did not offer.
NETCONOMY created a checklist of what it needed from a new system: it must be capable of handling large amounts of data, work seamlessly with different systems, have strong API integration capabilities, and have a minimal learning curve for the team of 500+.
Toggl Track ticked every box.
Solution
Data handling and automations with API: “Toggl was just able to do what we needed”
Toggl Track was chosen by NETCONOMY due to its ability to handle large volumes of data and its API capabilities.
As its team works closely with customers, NETCONOMY’s developers often work on tickets in the client’s project management tool. NETCONOMY integrated all ticket sources from its project management tool, customer project management tool, and ITSM into Toggl Track and created a single source of truth for its data and project management.
“In this way, as the status of projects and tasks are synchronized across different tools, developers can book onto tasks originating from different systems directly in Toggl Track and refer to the original ticket number without any additional detours. The bookings are exported from Toggl Track and processed further,” C. Raschl, Software Architect at NETCONOMY says.
“Additionally, if you’re a member of team A responsible for project B, you’re automatically added to the project in Toggl Track once it’s created. These synchronizations work very well for our team. They are self-built automations, developed with extensive consultation and support from Toggl’s customer success engineers.”
Integrate seamlessly like Netconomy
Sign up for freeOn seamless UX experience: “Calendar view is a killer feature”
Everyone on the NETCONOMY team uses Toggl Track, and its simple interface was another reason why the team switched time tracking operations from its previous tool.
“Toggl's calendar view is a killer feature. It’s really outstanding, and all of us, especially project managers, love it. We integrate Toggl Track with other calendars, so it’s especially handy when, for example, you have 80% of your time booked for meetings,” says M. Zollneritsch, Head of Technical Enablement at NETCONOMY.
The team also takes advantage of Toggl Track’s Outlook Calendar integration to turn appointments into time entries with (close to) zero effort. This is especially important for NETCONOMY's project managers, as it cuts out the tedious and repetitive work of creating time entries from their packed meeting schedules.
Data security and legal compliance
It was important for NETCONOMY to choose a service provider in the European Union that adhered to strict security standards.
“Because we work with very sensitive data and are hosting our data in Germany and Austria, meeting strict legal and security requirements was crucial,” said C. Strasser, Information Security Officer, NETCONOMY.
“It is particularly important here that employee data is not transferred without a corresponding purpose.”
Toggl Track’s data is hosted on the Google Cloud Platform and adheres to all major security standards and privacy regulations, which helped create a great deal of trust that Toggl Track was the right choice.
Toggl Solutions: customizations and ongoing personalised support
Since switching to Toggl Track in 2023, NETCONOMY has worked alongside its customer success teams to meet its business and time tracking goals.
“Toggl Track provided a great service for requested customizations. Their Customer Success engineers delivered a quick solution to automate new member invitations once someone joins the company. That’s just great,” said M. Schantl, Head of Systems Engineers Core IT.
Collaboration with the Toggl Track team is quick and responsive.
“Even after our successful onboarding finished, we continue communicating on a Slack channel, where we exchanged requests, shared feedback, and get needed updates. This ongoing communication ensures that our evolving needs are met efficiently, and issues are promptly addressed.”
