Expert-led onboarding that sets your team up for success
From quick setup to full-scale rollout, we provide the support your team needs to plan, track, and report with confidence.
Speak to SalesWhy choose onboarding?
While Toggl Focus is powerful right out of the box, team setups can quickly become complex — especially when:
- You're onboarding multiple users
- You need clean reporting from day one
- You’re after accurate capacity and utilization signals
- You require integrations or structured data
- You want to avoid costly setup mistakes
Our onboarding specialists ensure your workspace is structured correctly, your admins are confident, and your team adopts time tracking and planning consistently.
“This has been the most painless process to onboard our entire global business. I have been involved in rolling out programs in many businesses and this has been the best experience by a mile.”
— Sherril Rankin, Associate Director, Operations of Instinctif Partners
Choose the onboarding package that fits your needs best
Available for teams on Starter and Premium annual plans. Teams on Enterprise plans receive fully tailored onboarding as part of their package.
Basic
Perfect for smaller teams with straightforward setups, where the team lead is largely self-sufficient but wants expert reassurance.
- 3 x 30-minute sessions: Guided account setup and admin essentials
- Admin and team training sessions to get your team tracking accurately
- Access to onboarding guides and videos for admins and end users
What you'll get:
Standard
For teams with growing complexity. Get guidance for workspace setup and train your team to track and plan confidently.
- 3 x 1-hour sessions: Guided account setup, admin training, and user training
- 5-day transition period with proactive check-ins before moving to regular support channels
- Assistance with bulk uploads from our Customer Success Engineering team
- Access to onboarding guides and videos for admins and end users
What you'll get:
Advanced
For bigger teams with complex requirements — data migration, Jira or API integrations, large datasets, or advanced reporting.
- 6 x 1-hour of live sessions: Account setup, admin and user training, reporting training
- 14-day transition period with proactive check-ins before moving to regular support channels
- Personalized data analysis guidance on workflow optimization
- Access to Customer Success Dashboard tools
- Personalized self-serve onboarding guides & videos
- Personalized self-serve onboarding guides and videos for your team
What you'll get:
Custom
For organizations with complex workflows, integrations, or multi-tool setups.
- Fully tailored consultation and onboarding plan
- Enterprise-level support for data, integrations, and user training
- Custom materials and resources built for your workflows
What you'll get:
“We really appreciated being able to speak with a real person who walked us through everything. Toggl team was incredibly supportive and made sure we were set up for success.”
— Olivia Hough, People and Project Manager, Common Thread
Compare packages
Find the right onboarding package in 60 seconds
Can't decide? Answer a few quick questions and we'll recommend the best fit for your team.
How many people will use Toggl Focus?
15
How complex is your basic?
What kind of support do you want? (Check all that apply)
Are you migrating data or integrating tools?
How important is post-onboarding support?
Do you have someone internally owning basic?
Based on your answers, we recommend:
Basic
Best for small teams that want expert validation and quick launch.